Warranty

Congratulations on your new Remington Home!

On behalf of everyone at Remington Homes, we extend our best wishes for many years of happiness and fulfillment in your new home.

We also want to express our sincere personal appreciation for your decision to purchase a home built by Remington Homes. We are confident that it will be a continuous source of pleasure for you and your family.

We are excited to provide the very best in new home value through the location of our neighborhoods, design of our floor plans and with our commitment to the highest levels of industry standards. We strive to build homes that match your lifestyle now and for many years to come.

Our warranty program is designed to ensure that you enjoy living in your home as much as you did choosing and buying it!

Remington Homes has built your new home to meet, or in many cases exceed, local building Codes and the Residential Construction Performance Guidelines distributed by the National Association of Home Builders, of which Remington Homes is a member.

Again, congratulations and Welcome Home!

Trouble Shooting & Maintenance Guide for Homeowners

Claims
Paint
Caulk
Countertops
Drywall
Landscape & Drainage
Windows
Floors
Concrete
Wood Treated Deck
Basement
Other

Procedure For Requesting Warranty Claims

PLEASE FULLY READ YOUR MANUALS BEFORE CALLING FOR SERVICE. To make a warranty request, please fill out our online Warranty Form.

A Remington Homes representative will get in touch with you to review and discuss any course of action.

If you should have any questions, please call the office and do not contact the superintendent directly.

Paint

Extra paint has been provided for your new home. You'll find it in your basement, or it will be given to you at closing. This enables you to address those minor move-in nicks, scratches, and on-going touch-ups which are not covered by warranty

Solutions to Common Painting Problems

Problem Likely Cause Solution
Exterior paint peeling. Surface not cleaned. Moisture/solvents under paint surface. Scrape, sand, prime, and repaint.
Blisters in paint. Poor adhesion caused by water or solvent trapped under paint. Scrape, fill resulting depression, sand, prime, and repaint.
Interior and/or exterior caulking cracks or shrinks. Normal drying, settlement, expansion and contraction. Remove old caulking only if unsightly. Caulk open gaps.
Paint peeling off masonry. Normal wear and tear. Scrape peeling paint. Repaint with latex paint.
Mildew on painted surfaces. Fungus from moisture and little sunlight. Carefully wash with water- diluted chlorine bleach.

Caulk

As time passes, caulk/grout will shrink. This is normal, and is best addressed by re-caulking interior and exterior areas regularly, especially "wet" areas (tubs, showers, kitchen counter tops, etc.)

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Countertops

Granite is a natural stone and is not guaranteed to be exactly like displays. However, granite must be protected from sharp objects, heat and abrasives. See granite care guide included in manual.

Solutions to Common Countertop and Vanity Top Problems

Problem Likely Cause Solution
Countertop separating from wall. Settlement. Re-caulk gap between countertop and wall.
Countertop chipped or damaged. Accidents. Contact granite company for repair information.
Rust stains. Marks from metal cans or steel wool. Apply rust remover, per manufacturer’s instructions. Apply full-strength liquid

Solutions to Common Cabinet Problems

Problem Likely Cause Solution
Cabinet door doesn’t close properly. Door hinge is out of adjustment. Adjust hinges.
Cabinet door bangs when closing. Missing cabinet door bumper pads. Install new bumper pads.
Adjustable shelves not at desired height. Shelf clips in wrong position. Remove shelf one side at a time. Move clips to desired position. Replace shelf one side at a time.
Cabinet drawer sticks. Drawer glides out of alignment or debris in track. Realign track. Check for debris. Spray with silicone.
Scratch or dent in cabinet. Normal use. Fill crack or dent with colored putty or pencil.
Cabinet swelling from moisture. Water leak or putting wet dishes in cabinet. Check for water leaks. Dry dishes thoroughly.
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Drywall

Settlement is normal in a new home. As this occurs, hairline cracks may form in walls and ceilings, especially in corners. This is to be expected, and these hairline cracks may be filled with a variety of products manufactured for this purpose. Hairline cracks are not the result of construction defects.

Solutions to Common Interior Wall and Ceiling Problems

Problem Likely Cause Solution
Nail pops, holes, or cracks in drywall. Settlement or accidents. Call drywall company for repairs or address yourself.
Base molding, crown molding, chair rail, baseboards, etc. separate from wall. Normal caulk shrinkage. Re-caulk gap.
Separation at door casing. Normal caulk shrinkage. Re-caulk gap.
Drafts at electrical outlets. Air inversion due to extreme weather conditions. Install thermal covers under plug and switch covers.
Flapping noise in attic. Insulation baffles loose. Re-secure insulation baffles.

Landscape & Drainage

Once installed, your sod and trees need your care and attention to flourish and enhance your home. Please refer to the "Yard Grading and Drainage" section of your Homeowners Manual for information about landscape care. Once installed, landscape is not a warrantable item. It is important to maintain the established drainage of your home properly.

Solutions to common Roofing, Gutter & Downspout Problems

Problem Likely Cause Solution
Roof leakage. Gutters plugged up. Clean gutters and downspouts.
Roof leakage. Loose flashing. Loose pipe collars. Secure and re-seal flashing and pipe collars.
Roof leakage. Loose or missing shingles and/or ridge vents. Secure and/or replace loose or missing shingles/ridge vents.
Roof leakage. Hole in gutter or downspout. Inspect, locate, and repair.

Solutions to common exterior finish problems

Problem Likely Cause Solution
Dirty siding. Adverse weather conditions and soiling. Periodic hosing. See manufacturer’s recommendations.
Siding blows off. Strong winds over 54 miles per hour. Act of God. Review homeowner’s insurance policy.
Cracking/peeling of painted surfaces. Normal aging and weathering. Clean and sand surface, then prime and repaint.
Gaps at joints in wood trim. Normal caulk and filler shrinkage. Re-caulk or fill.
Mildew on wood siding. Wet weather and lack of sunlight at affected area. Pressure-wash affected area with diluted bleach.
Mildew on vinyl siding. Wet weather and lack of sunlight at affected area. Pressure wash with water.
Dents, holes or scratches in siding. Abuse or accidents. Replace panel.
Siding has dirty, streaked appearance. Mildew or fungus growth. Apply commercial mildew cleaner following manufacturer’s directions.
Cracks or stair step cracks in masonry finish. Normal home settlement. Seal cracks with a normal masonry caulk.
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Windows

Condensation forms on windows when the temperature of the frame and glass drops below the dew point temperature as it relates to the humidity in your home. This can occur frequently when the outside temperature is colder than the inside. Such condensation does not indicate a faulty window.

Solutions to Common Window Problems

Problem Likely Cause Solution
Condensation on inside surface of window. High humidity inside home. *Humidity levels should be between 35% and 50%. Reduce humidity with exhaust fans and dehumidifier.
Vinyl window will not stay open. Weak window balancer. Replace balancer or adjust tension rod..
Condensation between insulated glass surfaces. Insulated glass seal is broken. Replace glass panel.

Solutions to Common Door Problems

Problem Likely Cause Solution
Interior door does not stay closed. Keeper out of adjustment. Adjust keeper.
Door sticks or binds. Settlement or swelling from moisture. Adjust hinges, keepers or jambs.
Door will not stay open. Settlement. Adjust the hinge.
Entry door will not latch properly. Settlement or tight weather-strip. Adjust keeper and/or weather-strip.
Water or air infiltration at door. Threshold not snug at bottom of door. Adjust threshold.
Hinges on door squeak. Friction on hinge pin. Apply wax to hinge pin.
Door key does not operate smoothly. Normal usage. Spray white graphite into key hole.
Door knob loose or rattles. Normal usage. Tighten screws.
Bi-fold doors do not close flush. Door keepers unadjusted. Adjust keepers on the backside of door.
Bi-pass door leaves track. Unusual handling of the door. Reinstall door, inserting top of door wheels into track.
Sliding glass door does not lock. Locking latch out of adjustment. Adjust locking latch.
Sliding screen door sticking or hard to operate. Bottom roller out of adjustment. Adjust rollers, clean track, and silicone spray.
Overhead garage door not operating properly. Out of adjustment. Call authorized repairperson.
Overhead garage door difficult to open or close. Tension spring too loose or too tight. Call authorized repairperson to adjust tension.
Overhead garage door does not stay up. Tension spring not properly adjusted. Call authorized repair person at Wayne Dalton.
Overhead garage door does not latch. Debris under door. Remove debris.
Can see light around door. Loose weather strip or sweep. Adjust weather-strip or sweep to ensure tighter fit.

Floors

You may hear some noise when walking on your floor. This is characteristic of multi-level homes, and should be expected. Springiness, bounce and shaking in floors and stairs can result from the types of framing materials used, the spans involved, and amount of loading. Your flooring system and stairs are designed to meet stringent code requirements, the springiness, bounce and shaking are not covered under the limited warranty.

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Concrete

Cracks in concrete (driveways, sidewalks, patio, foundation) are a normal occurrence in nature, and will not impair the intended use of concrete surfaces. Very rarely do these cracks indicate a construction deficiency.

Solutions to Common Concrete Problems

Problem Likely Cause Solution
Minor cracking. Normal settlement, shrinkage, expansion and contraction. Fill with flexible silicone concrete caulking.
Excess moisture on basement walls. High humidity in house. Use dehumidifier. Open basement HVAC vents.
Frost behind the basement blanket in the basement. pulling the blanket away Extremely cold weather. Remedy the situation by

Wood Treated Deck

Wood decks are prone to slight warping and cracking due to drying temperature changes. If deck warps in excess of 1/4 inch, repairs will be made.

Solutions to Common Deck Problems

Problem Likely Cause Solution
Loose boards. Wood shrinkage. Re-nail using galvanized nails.
Raised nail heads on floor decking. Wood shrinkage. Re-set nails.
Cracking, drying, or change of wood color. Low moisture or excessive sunlight. Apply penetrating oil finish.
Dark discoloration of deck. Mildew. Periodically use deck cleaner or bleach solution.

Basement Insulation Blanket

Energy Star requires that your basement be insulated with a R11 insulation blanket. Please be aware that in the winter, frost may develop behind this blanket on the walls. This is common and you can remedy the situation by pulling the blanket away from the wall and blowing air on the walls.

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Other Common Questions

Solutions to Common Electrical Problems

Problem Likely Cause Solution
Complete/partial power failure. Main breaker tripped. Electrical outage. Reset main breaker. Call power company.
Electrical outlets not working. Outlet switch is off or circuit breaker is tripped. Turn on switch. Check and reset breaker.
GFCI switches not operating. GFCI receptacle or circuit breaker is tripped. Reset GFCI. Check and reset circuit breaker.
Appliance does not work. Circuit breaker tripped or appliance broken. Reset circuit breaker. If problem persists, see appliance manual.
Smoke alarm goes off when smoke is not present. Dust or dirt trapped in smoke detector. Clean or vacuum smoke detector.

Solutions to Common Plumbing Fixtures Problems

Problem Likely Cause Solution
No hot water from gas water heater. Pilot light is out. Reset water heater by turning switch on and off. Located on top of water heater.
Hot water runs out quickly. Temperature adjustment on water heater set too low. Call plumbing contractor for adjustment.
Hot water recovery is slow. Burnt-out heating element. Call plumbing contractor.
Toilet runs constantly. Water level in tank is too high. Adjust float arm stem in toilet water tank downward.
Toilet makes loud noise when flushed. Ball cock in water tank is not working properly. Replace ball cock in toilet water tank.
Water flow from faucet is reduced. Aerator at tip of faucet is clogged. Unscrew aerator screen and rinse thoroughly.
Water splatters out of faucet. Air in water supply line. Open all faucets in home for five minutes.
Water leaking from under sink. Loose plumbing fitting(s). Hand tighten coupling(s) on drain pipes.
Water dripping from shut-off valves. Loose packing unit. Open valve all the way, then gently tighten nut.
Garbage disposal clogged. Obstruction in disposal. Use disposal wrench in bottom of disposal.
Garbage disposal will not operate. Tripped circuit breaker. Check reset button on bottom of disposal unit.
Garbage disposal not working. Clogged. Reset breaker on disposal. Manually turn disposal
Garbage disposal blades dull or dirty. Normal. Run ice cubes through garbage disposal.
Garbage disposal odor. Normal. Pour baking soda or grind citrus peelings into disposal.

Solutions to Common Fireplace Problems

Problem Likely Cause Solution
Fireplace will not ignite. Pilot light is out. Battery may need to be replaced or relight pilot light.
Fireplace will not ignite. Has not been used for a while. Fireplace may take a few minutes to light. Wait a couple of minutes and turn it off and try again. If it continues not to light, then call for assistance.
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Solutions to Common Bathroom Problems

Problem Likely Cause Solution
Grout cracks between tiles. Settlement. Re-caulk cracks with silicone-based caulk.
Grout stains. Moisture and soap build-up. Wipe down wet tile after bathing. Use exhaust fan.
Caulk coming loose where tub or shower pan meets tile. Settlement. Remove old caulk and re-caulk with silicone caulk.
Shower door track not draining properly. Weep holes clogged. Clean weep holes.
Soap build-up on shower door. Normal. Squeegee or dry shower door after use.

Solutions to Common Appliance Problems

Problem Likely Cause Solution
Electric appliance not working. Check circuit breaker. Reset breaker or call appliance service department.
Gas appliance not working. Gas valve turned off. Check gas valve for proper position.
Water spots on dishes/glasses after using dishwasher. Dishwasher water not hot enough. Run kitchen sink faucet to “draw” hot water to dishwasher.
Water spots on dishes/glasses after using dishwasher. Not using rinse agent. Use rinse agent recommended by manufacturer.
Water spots on dishes/glasses after using dishwasher Opening dishwasher door too soon after cycle. Keep door closed a minimum of one hour after cycle.
Clothes dryer not drying properly. Lint build-up. Check dryer filter. Make sure dryer vent is clear.